FREQUENTLY ASKED QUESTIONS
you've got questions, we've got answers
(407) 894-6622 or send us a DM on Instagram!
what kind of stuff do you buy? our buyers are constantly looking for those "WOW" pieces! aside from our list of brands we look for great quality pieces in good clean condition & on trend. we're always looking for amazing high-end items, vintage beauts' and select mall/boutique brands bought within the past 2 years. we authenticate designer items in-house. we consider vintage pre-1999.
kid's clothing? we do buy infant & kid's clothing, shoes & accessories ONLY if they are high-end designer pieces, such as louis vuitton, gucci, burberry, prada, chanel, etc.
how much do I get for my stuff? 'cuz we all want that cheddar, huh?! we offer 50% store credit of our selling price for each piece & 35% in money. if you're selling any luxury items, i.e. chanel, prada, louis vuitton and we are able to sell the item for $100 or more then you get to choose from either 60% in store credit or 40% in money. we offer payment via a paypal, cashapp, and venmo. you will be paid on the spot unless you opt for consignment! while cash moneyyyy is what it's about we do encourage store credit because it never expires! we store the amount on your account in stores so you actually have zero to think about.
how do dechoes buyers know what to buy & how much to sell it for? we were bred for this! HA, jk ;) but seriously, constant research and practice. our Buyers are taught and trained. there really isn't a mathematical equation to it, though. we choose what is desirable to our customers and the target market we want to have. we sell each item at a price that not only pleases the seller, but also the future shopper. we take our time to carefully look over each item for piling, holes, stains, etc & then search each brand/designer, style/cut to see what the appropriate resale price would be.
how do you authenticate designer items? most of the time our team authenticates in house. we have over two decades of combined experience authenticating. for more information about our process please visit our page on authentication!
do I have to wait for my clothes to sell before i get paid? nope. we buy items outright. you will get paid on the spot. unlike consignment, you receive your money or store credit (whichever your little heart desires) right then and there! to get the lowdown on dechoes consignment, click here.
what about trading? if you want to trade your good stuff for our good stuff, you can opt for store credit when you sell and apply your store credit to that thing you've had your eye on.
why didn't dechoes buy my items? as a company, we truly would LOVE to please each person that comes in to sell to us. unfortunately, there are going to be times where you feel an item should have been bought that we passed on. PLEASE don't take it personally. we buy according to a multiple of key factors that we have to take into consideration when buying. even if the buyer looking at your items LOVES it, but knows it would not be a good fit/sell in store, then it sucks — but we gotta do what we gotta do!
do you accept returns/exchanges? we do not. since dechoes is in the resale game — ALL SALES ARE FINAL. once something is purchased from our store we can not issue a refund or store credit to trade. you may sell the item back to us, but there is no guarantee we will repurchase or price the same as what it was at the time of purchase.
WE DIDN'T COVER WHAT YOU NEED TO KNOW?
give us a call at (407) 648-7480 or (407) 894-6622 or send us a DM on instagram (@dechoesresale)! we are happy to answer any of your questions.