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What is your return policy?

We do not accept returns or exchanges. Please be sure to double check your item's listing to make sure your expectations align with the item you're receiving. We want you to love what you order!

What is your authentication process?

Our team has over 50 years of authentication experience combined. Every item is subject to a rigorous authentication process that includes detailed examination processes based on both external and internal authentication standards. To learn more, click here.

Do you have payment plans?

Afterpay is available both online and in-store! Split your order into 4 interest-free payments and get your item right away. No waiting to pay off outstanding balances to get your goodies. Select Afterpay at checkout online or in-app.

Dechoes layaway is available on most items in our store. With a 25% down payment and 60 days to pay, you can pay for your stuff at your own pace. Call or DM us to start your layaway today!

Can you expedite my order?

We can do our best! Give our stores a call or DM us on Instagram and we can take a look at the shipping options available to you.

There is an issue with my order. Help!

Oh no! Please contact us. We are happy to help.


What kind of things do you buy?

Our buyers look for those "WOW" pieces. We look for amazing high-end items, vintage beauts' and select mall and boutique brands purchased within the past 2 years. We look for great quality pieces in good condition and on trend. Check out our SELLING page for more info.

How much do I get for my stuff?

For items we price under $100, we can offer you 50% of the offer price in store credit, or 35% in money. For items we price over $100, we can offer you 60% of the offer price in store credit, or 40% in money. Best offer in town!

How does Dechoes choose what to take and how to price my stuff?

We select what will sell best in our store. We carefully look over each item for condition, and research to see what the market value is. We hone in on the best price that get you the best payout possible, while retaining a reasonable selling price. Think "best of both worlds".

What should I bring to my appointment?

A valid government ID or passport is required to sell designer items. You will be asked to sign an agreement at the beginning of your appointment stating your items are authentic.

If you are not selling designer items, all you need to bring is your items! You can bring them steamed or wrinkled, folded, or hung, as long as they are not in trash bags.

Do I have to wait for my items sell to get paid?

Nope. We buy items outright meaning you get paid on the spot. Unlike consignment, you can choose to receive your payout in money or in store credit right then and there! We do offer consignment for specific items, though.

How do trades work?

If you want to trade your good stuff for our good stuff, you can opt for store credit when you sell. Apply that store credit to that thing you have your eye on. We do not do one-to-one trading.

Why didn't Dechoes buy my items?

We would truly LOVE to please each person that sells to us. Unfortunately, there will be times where we pass on items you think we should take. Please don't take it personally! We buy according to a number of key factors to ensure our store is curated. Even if the buyer looking at your items loves it but knows it is not a good fit for our store, we can't take it - but we gotta do what we gotta do.


Are you hiring?

Check out our Instagram feed and stories to see when we are hiring. You can also send us your resume any time by messaging us on Instagram.

I am a local small business. Can I vend in your stores?

We love supporting other local small businesses. We are currently accepting applications for local Black, Asian, and Hispanic owned small businesses to vend in our stores. If you think you'd be a good fit, reach out to us by giving our stores a call or DMing us on Instagram.

How can I get the latest on new arrivals, sales, and more?

We don't want you to miss out on a thing. You can download our app, follow us on Instagram and sign up for our emails!