we offer a 100% authenticity guarantee for all items at dechoes
BUY WITH CONFIDENCE
We have authenticated all of our items in-house since our store opened up in 2002. Our team has over three decades of combined experience working with luxury designer goods. Each item is carefully inspected via a multi-point process.
We offer a 90-day money back authenticity guarantee on all items you buy from Dechoes. Within that time frame, if you can provide prove that your item is inauthentic we will refund you 100%. We will check over the item and compare our authentication to the points of inauthenticity to make a final determination. If you would like to open a case with us, you can call or DM us during our business hours, daily 11-7pm.
SELLING YOUR ITEM
In order to maintain our authenticity guarantee, we are extremely careful during our authentication process. Please be patient while we authenticate your item in store. If we are not 100% sure an item is authentic we will pass on it or ask for proof of authenticity. This will come in the form of original receipt or reputable Third Party certifications of authenticity.
KNOW BEFORE YOU GO:
- We require original receipts or Third Party Authentication on items we price at $1000 or over. We offer select reimbursement up to $50 for required third party authentications. Please click here for our full Third Party Authentication policy
- A valid government ID or passport is required to sell designer items. You will be asked to sign an agreement at the beginning of your appointment stating your items are authentic.
- Brand authenticity cards cannot be considered proof of authenticity, as replicas often include accurate authenticity cards.
- Second hand receipts (like ones from StockX, The RealReal, eBay, etc.) are useful but sometimes we will still require a receipt from the original brand or Third Party Authentication.
- We may still require an original receipt or Third Party Authentication even if you have a good reputation with us.
IT IS ILLEGAL TO KNOWINGLY SELL FAKE GOODS AS AUTHENTIC. IF YOU SELL US A REPLICA, WE WILL ASK YOU TO RETURN YOUR PAYMENT FROM US AND WE WILL RETURN THE FRAUDULENT ITEM TO YOU. IF YOU DO NOT COMPLY, WE WILL PURSUE LEGAL ACTION.