WORRY FREE
AUTHENTICATION
WE OFFER A 100% AUTHENTICITY GUARANTEE FOR ALL ITEMS AT DECHOES
We have authenticated all of our items in-house since our store opened up in 2002. Our team has over five decades of combined experience working with luxury designer goods. Each item is carefully inspected via our multi-point process.
BUY WITH CONFIDENCE
We offer a 90-day money back authenticity guarantee on all items you buy from Dechoes.
Within that time frame, if you can provide prove that your item is inauthentic we will refund you 100%. We will check over the item and compare our authentication to the points of inauthenticity to make a final determination. If you would like to open a case with us, you can call or DM us during our business hours, daily 11-7pm.
OUR PROCESS
STEP 1
ASSESS
Based on touch and feel, we assess the quality of the item compared to previous experience with authentic items. We look the item over for initial flaws or discrepancies.
STEP 2
COMPARE
Once the first check is passed, we will then find the specific item and use multiple resources to compare intricate details such as stitch count, dimensions, and other specifications.
STEP 3
REVIEW
If our examination aligns with what we expect and observe from authentic items, we will make an offer. If there are inconsistencies, we will pass for now and ask the seller to bring back a receipt or 3rd party authentication.
SELLING YOUR ITEM
In order to maintain our authenticity guarantee, we are extremely careful during our authentication process. Please be patient while we authenticate your item in store. If we are not 100% sure an item is authentic we will pass on it or ask for proof of authenticity. This will come in the form of original receipt or reputable Third Party certifications of authenticity.
know before you go
- We require original receipts or Third Party Authentication on items we price at $1000 or over. We offer select reimbursement up to $50 for required third party authentications. Please click here for our full Third Party Authentication policy
- A valid government ID or passport is required to sell designer items. You will be asked to sign an agreement at the beginning of your appointment stating your items are authentic.
- Brand authenticity cards cannot be considered proof of authenticity, as replicas often include accurate authenticity cards.
- Second hand receipts (like ones from StockX, The RealReal, eBay, etc.) are useful but sometimes we will still require a receipt from the original brand or Third Party Authentication.
- We may still require an original receipt or Third Party Authentication even if you have a good reputation with us.
NOW WITH ENTRUPY
In addition to our well-trained buyers, we have added A.I. technology to assist us to authenticate luxury handbags.
WHAT IS ENTRUPY?
Entrupy certifies the authenticity of luxury handbags using scientifically-proven technology that will guarantee the authenticity of a designer handbag.
How does entrupy work?
Entrupy uses a combination of artificial intelligence and microscopy to assess the authenticity of an item. Our team takes a set of microscopic photos and the Entrupy database scans the photos against authentic and counterfeit products.
How accurate are the results?
Entrupy authentication has a 99.1 percent accuracy rate!