THIRD PARTY AUTHENTICATION
Last updated October 2nd, 2022
THIRD PARTY AUTHENTICATION POLICY
We are implementing a new policy for authenticating items over $1000. Because these items are generally higher risk because the payouts are so high, we will be REQUIRING A RECEIPT OR THIRD PARTY AUTHENTICATION for ALL items priced over $1000. Our employees will still be required to authenticate any item in house. This is for in store and virtual buys as well as consignments.
All items priced at $1000 or over will need to have a certificate of authenticity or original receipt. If the CLIENT has the original receipt or can get it from the store they purchased it from, that is perfect and there is no need for third party authentication. WE offer up to $50 reimbursement to the CLIENT for the third party authentication IF AND ONLY IF A) the item proves to be authentic B) if they sell the item to US. If the item is not real, or THEY do not sell it to us, we do not reimburse them. The client can select which website they want to use from a list of recommended sites we provide to them. The client does not have to send the item anywhere physically, as the places we recommend can authenticate based on photos. The turnaround time is up to the client. There are options for as soon as 30 minutes. The only stipulation is the authentication the client chooses MUST INCLUDE A DOCUMENT SUCH AS A CERTIFICATE OF AUTHENTICATION OR QR CODE. If they already have an authenticity certification, the EMPLOYEE will validate it is reputable by DECHOES RESALE standards.
I. ITEMS UNDER $1000: Certain items that WE price under $1000 will require receipt or third party authentication. This is at the sole direction of DECHOES RESALE and its employees.
II .THIRD PARTY RESALE SITE RECEIPT: Receipts form Third Party Resale Sites (such as The Real Real, StockX, etc) do not count as original receipts, and a separate Third Party Authentication may be required. This is at the sole direction of DECHOES RESALE and its employees.
III. REIMBURSEMENT: Reimbursement will only happen after A) the certificate of authentication has been digitally given to the employee B) the client provides exactly how much they paid for authentication via receipt or bank statement C) the offer has been finalized and the client is being paid out. Absolutely no exceptions. The reimbursement value on the authentication site’s receipt will be added to the offer price. DECHOES RESALE will not pay for any authentications up front, no exceptions. If the item is deemed inauthentic or inconclusive, the client can try another site but DECHOES RESALE will only reimburse up to $50 no matter how many times they try, and ONLY for the site that deems it authentic. We will not reimburse for multiple sites deeming something authentic, only the first one. Reimbursement ONLY APPLIES to sites we recommended. We do not reimburse for authentication certificates that we did not discuss and/or that they received before beginning the buying process with us. We must have discussed the authentication with the client in some capacity for it to qualify for reimbursement. Any non-authentic or inconclusive determinations will not be reimbursed. The client does not get paid the difference, i.e. if they paid $35 for authentication they will receive $35 in reimbursement, not $50. This policy is per item.
IV. VIRTUAL BUYS: This will be done prior to the client bringing the item in store. The virtual buyer will let them know the offer price, and if the client likes that price, the virtual buyer will tell them to get it authenticated by a third party. We will provide links to reputable websites. The client will need to have the certificate of authenticity BEFORE they bring the item into the store. If they come to you without a certificate of authenticity, they CANNOT be paid out. The virtual buy will proceed as normal, including any adjustments to the offer based on condition. Once the client presents the employee with the documentation of authenticity, the offer will be honored plus reimbursement costs.
V. IN STORE BUYS: Clients with an appointment may be required to get their item third party authenticated. This MUST happen for any item we price over $1000 without a receipt, or at the employee's discretion for items under $1000. The client will need to pay for the authentication on their own with their own money. We can absolutely help them take adequate photos of the item and help them through the process. They must use a recommended site. In order to be reimbursed, they must follow the qualifications listed above: A) the certificate of authentication has been digitally given to you B) they show you exactly how much they paid for authentication via receipt C) the offer has been finalized and the client is being paid out. The client must sign a REIMBURSEMENT SLIP which is a written agreement that they will: A) pay for the Third Party Authentication service on their own B) Only be reimbursed if the item is deemed AUTHENTIC by the third party authenticator service C) Only be reimbursed if they sell their item to us. If they decide not to sell, they are responsible for the cost of authentication. This agreement is valid for 30 days from signing. After this is signed, the client will proceed with Third Party Authentication. Once the client presents the employee with the documentation of authenticity, the offer will be honored plus reimbursement costs.
DECHOES RESALE RESERVES THE RIGHT TO MODIFY OR VOID THIS POLICY WHEN PRESENTED WITH SITUATIONS OUTSIDE OF WHAT IS STATED ABOVE. IT IS THE SOLE DISCRETION OF DECHOES RESALE AND ITS EMPLOYEES TO DEEM A CERTIFICATE REIMBURSABLE. IT IS THE SOLE DISCRETION OF DECHOES RESALE TO REFUSE TO PURCHASE AN ITEM FOR ANY REASON WHATSOEVER, EVEN IF IT IS DEEMED AUTHENTIC BY A THIRD PARTY AUTHENTICATION WEBSITE.